If you work in a corporate or enterprise environment, chances are you’re familiar with unified communications. Unified communications systems have been used by everyone, from the largest corporations to small businesses, to boost productivity and improve business workflow. The available solutions are very interesting too, offering sets of features that will make your life at work much more enjoyable.
It is interesting to look into some of the features that make unified communications very valuable for businesses. That is why we are going to review these features and discuss how they can help improve business workflow in a great way.
Gone are the days of weekly sales meetings in a small meeting room at the office. Today, thanks to unified communications, you and the rest of the team can attend sales meetings – or other work-related meetings – even when you’re away on a business trip. Video conferencing is becoming an essential tool for businesses and unified communications solutions are taking the technology to a new level.
Instead of firing up a separate app or software, adding contacts manually and setting up meetings, everything can now be done from a single interface. Live meetings can be conducted smoothly and efficiently. The platform itself requires no additional software, which means you can still join the meetings, even when you only have your smartphone with you.
The best solutions even allow you to share screens and other data while doing the live video conference. This feature has a lot of applications, allowing anything from live support to visual presentations during an internal conference.
Presence is not a feature available on all unified communications solutions, but the best systems have the feature implemented beautifully. What it does is track whenever you’re available and provide that information to other users in the system as well as other parties that have access to it.
When you’re at the office and in front of the computer, for instance, the presence system will let other users know that you’re available through the office phone and other communication methods available at the office. When you’re away on a meeting, the presence system will forward calls to your smartphone automatically.
The system can also tell others the best way to contact you when you’re not available. By accessing one user interface, other members of the system can still interact with you. In a business environment, this is the one feature that greatly boosts productivity and group interactions.
More and more workers choose to work from home or from remote locations for obvious reasons. We often feel more productive and refreshed when working from a cozy coffee shop or the comfort of our homes. Unified communications systems today are cloud-based and can be quickly implemented with the help of service providers like KBZ, which means the system can be accessed from any remote location as long as you have a working internet connection.
Some systems require a proprietary software or app to be installed. The reasons behind this are security and user experience. Proprietary apps can indeed provide a much more fluid user experience, and a secure way to connect to the server, regardless of the device and internet connection you’re using.
Other systems can be accessed using any standard web browser for better flexibility. The job of security communications between the client and the server is taken over by a firewall or a special system on the server-side of the equation.
Whichever approach is taken, remote access is definitely a feature that boosts productivity like never before. Sales officers can provide real-time updates during a client visit, enabling management to make quick decisions that allow the same sales officers to close the sales.
Document and Resource Management
One last feature that is integrated with most unified communications solutions is resource management. It is not uncommon for a company to use a dedicated system to manage resources. Office meeting rooms, information essential to the sales team and even requests for approval are among the things that are managed by the systems.
Today, however, document and resource management can be handled directly by the unified communications systems. The systems are so advanced, it is even possible to discuss a client’s request, make critical decisions based on company policies and generate a custom sales quote (already approved by the sales director) on the communications platform, all in real-time.
All of these features certainly make implementing a unified communications solution well worth the investment. Add the fact that today’s best solutions are highly available, and you have a valuable solution right in front of you.