Globalization and advancement in technology have interconnected global economies. It has proven to be advantageous for providers as well as consumers. This is because globalization has enabled companies to hire global talent and reach out to customers without geographical limitations.
Likewise, it has also caused a shift in the global market, resulting in companies rendering customer-centric services. This change has empowered customers to raise their expectations and demands.
In order to satisfy customer demands, most companies choose to outsource their call center services. This option enables companies to handle the increased inflow of customer inquiries without worrying about hasty recruitments, employee maintenance, and infrastructure investments. Furthermore, choosing call center outsourcing companies from Asian developing countries such as India provides a plethora of benefits.
Why Outsource Call Center Services to India
In today’s global economy, India is one of the top destinations for outsourcing call center services. The increasing population in India provides a wide range of talented individuals for rendering call center support.
Furthermore, the following are the other reasons to seek call center outsourcing services from India:
- Effective Education System
The majority of the population in India are well-educated and proficient in multiple languages. Most of their education institutions have English as their first language. Hence, companies outsourcing their call center needs to India could gain access to qualified agents with multilingual capabilities.
- Tax Exemptions
The Indian government imposes lenient taxes on IT export services for the call center BPO’s. These BPO’s also secure government funds, to improve their infrastructure, communication systems, etc. This enables foreign companies to gain high-quality call center services without being charged extra amounts for taxes or infrastructural developments.
- Time Zone Advantage
Companies from Europe, USA and Asia pacific can choose Indian customer support services to eliminate time-zone disparities. This is because India has a time-zone difference of 12 hours with the west. This difference in time zone enables 24/7 access for western companies to tend to their global customers.
- Low Labor Costs
The pay for manpower in India is lower than the salaries paid in the West. The lower pays for the Indian employees do not compromise the quality of call center services. This enables foreign companies to gain high-quality services at minimal costs. Therefore, outsourcing to India would prove to be a cost-effective option in the long run.
- Digital Revolution
The Indian government has made policies to digitize India. This initiative of digital India has enabled the entire country to equip itself with advanced IT infrastructure. The Indian employees are well-trained to be IT literate and utilize this initiative to stay connected with the rest of the world.
All the above reasons make India a favorable country to outsource call center needs. India possesses some of the top call center outsourcing companies in the world, which have been in this industry for decades.
They have secured success in rendering quality calls center services such as outbound, inbound, customer support, technical support and more. This consistency in providing call center services has helped Indian call center BPO’s to acquire trust in the global market.