To improve customer service and reduce the amount of time people wait on the phone to speak with a company representative, many businesses are utilizing hosted phone systems. These systems allow customers to make payments over the phone, answer frequently asked questions and route clients to the appropriate department.
A good phone system also makes it easy for different departments to communicate with each other. If you want to build a better company, consider using a hosted phone service to gain the following five benefits.
While many phone systems are designed to focus on specific issues to improve customer service, hosted phone systems can be adapted to fit the needs of your specific company. You can choose which issues you want to address.
You also have the flexibility to customize how the system routes customer calls to improve service. Systems such as Ooma allow you to adjust your settings as necessary so you can adapt to changes in company policy or the business industry.
With a hosted phone system, it is easy to scale your settings up or down depending on the individual needs of your business. If your company is growing and offering new products or services, you can easily expand your phone system to include information about them.
Similarly, you can easily scale down the system if you are eliminating certain departments. Because hosted phone systems are so easy to scale, they are incredibly beneficial for building a successful company. You can grow the system in proportion to your business.
Making the switch to a hosted phone system offers significant savings, which makes it an ideal solution for businesses looking to cut costs. Because hosted phone systems are monitored remotely once they are installed, there is no need to have support staff on payroll. Another benefit is that these systems do not require special equipment, which reduces the cost of installation. A hosted phone system can also save you money in the following ways.
- They have a low, affordable operating cost.
- They run through an Internet connection and do not require multiple phone lines.
- They can handle unlimited extensions with small upcharges for monthly fees.
- They are easy to install.
- They have no long-distance fees.
Hosted phone systems require no maintenance on your end. The system is monitored remotely by the hosted company and it is responsible for any maintenance. If you notice any issue with the system, simply report it to the hosting system to have the problem resolved quickly.
On a rare occasion, you need a complete overall of the system, the hosting company can complete the process outside of business hours so that it does not affect your customers. This frees you up to focus on other aspects of your company.
One of the biggest benefits of a hosted phone system is access to constant technical support. Unlike traditional systems that only offer support at certain times, a hosted phone system is monitored 24/7 by the hosting company. Problems are discovered and resolved quickly to keep business running smoothly.
If you have any questions or concerns about the system, you can speak with the hosting company at any time. This unlimited access to support gives you confidence so you do not worry about this aspect of your business.
Building a successful business is a daunting challenge but there are many tools that can make the process easier. A hosted phone system is one of these tools. Implementing one of these systems offers a variety of benefits to your company and can streamline operations while improving customer call experience. Consider investing in one to enrich your business.