An Auto Configuration Service, or ACS, is designed to manage the TR-069 protocol. Technical Report 069 (also known simply as TR-069) defines an application layer protocol that allows remote management of CPE, or customer-premises equipment. This CPE is connected to an Internet Protocol (IP) network. This protocol centres around the use of CPE WAN Management Protocol (CWMP), which is an application layer protocol to allow communication between the Auto Configuration Service (ACS) and CPE.
The ACS basically provides remote management server functionality for CPEs that are TR-069 enabled. It provides the crucial link between the devices of the subscriber and the support staff and departments of the provider, support systems, and technicians involved in network operations and support. Through the ACS, remote provisioning can be automated as can a range of management tasks for TR-069 enabled devices such as upgrading firmware.
If you want to see the full capabilities of a TR-06 9 ACS Server, check out Axess by Axiros.
Why Should I Use TR-069?
When it comes to the provision and management of end-user devices, TR-069 offers a wide range of benefits. There is an industry standard in relation to integrating devices, and with TR-069 some of the benefits include:
- The ability to provision CPE remotely
- Enhanced management and control of broadband networks and CPE with better visibility
- Easy collection of analytical data on network activities and usage as well as service utilization and home network characteristics
- Delivery of new managed data services including content filtering, parental controls, WiFi, home surveillance, and online backup, among others
- The ability to allow subscribers some level of self-service through apps and portals
- Management of connected homes and IoT environments with the ability to offer more services
- Ability to offer enhanced customer service and experience with excellent diagnostics, firmware management, and monitoring
- A reduction in the need for tech support calls and visits resulting in more efficient use of resources
- No need for the hassle of annual CPE configuration for subscribers
- An automated process for services to be rolled out
- Ability to benefit from a more cost-effective solution
These are some of the reasons there are now so many TR-069 installations across the globe. It is also worth noting that TR-069 can be used with other protocols including the traditional DOCSIS.
Are ACS Servers & TR-069 Secure?
When CWMP was designed by the Broadband Forum, it was created to ensure a high level of security was provided. Therefore, you can rest easy in the knowledge that ACS servers and TR-069 are secure. There are a number of security goals that have been taken into consideration with the design in order to provide protection and peace of mind. This includes:
- Prevention of tampering with CPE or ACS management functions
- Prevention of tampering with transactions between CPE and the ACS
- Ensuring confidentiality relating to transactions between CPE and the ACS
- Allowing appropriate authentication for all transaction types
- Prevention of service theft
So, as you can see, there is a lot of security that has been put into place when it comes to ACS servers and TR-069.