It isn’t easy to be a maintenance manager in your business. This is especially true if you’re still using the traditional methods, which can be time-consuming. So, why not consider looking for a computerized maintenance management system (CMMS)?
The right CMMS can make a huge difference for your business as it can help you automate maintenance operations, increase transparency, save money, and boost employee efficiency.
However, as with today’s technology, you’ll find a lot of options to choose from, which can make your selection process more confusing. If you don’t want to end up getting the wrong one, make sure to consider the following things to look for in a CMMS:
1. Cost Transparency
Buying and implementing a CMMS is a big investment. This is the reason why cost transparency is important when selecting one for your business. Without upfront information regarding the pricing, you might end up paying hidden fees, which you don’t want to see when the bill comes.
If your budget is limited and you can’t decide whether or not to get a CMMS, make sure to read this guide from Camcode or other similar resources about maintenance management and how you can improve it.
2. Technical Support
Technical support is one of the valuable services that vendors offer. It’s crucial to understand the details on how support is delivered and if the fees are involved. Generally, technical CMMS support plants include email and phone support, with vendors offering access to some self-help resources, such as a knowledge base, product documentation, and videos.
While several vendors also provide live chat, the best vendors offer more comprehensive learning and community forums. All of such support options may come at a cost. Other vendors may require you to buy a support plan to get any support. Some may include technical support solutions free of charge but will evaluate response times based on the issue’s severity.
Regardless of the case, before making your final decision when choosing a CMMS solution, make sure to consider how the support services of the vendors will fit into your budget and company team’s needs.
3. Data Importation
Vendors must provide data importation services or offer you ways to import your system’s existing data, whether your data is stored in databases, spreadsheets, or in other CMMS systems. There must also be a reliable method to extract data from the system in case that’s replaced in the long run.
4. Software Updates
Software updates can help you future-proof your investment in CMMS. Not only do updates add functionality and features to the system, but they can also repair defects and bugs, and boost overall performance.
Such enhancements will make your software more powerful, enabling your team to be more productive and efficient, which can result in better profits. When discussing your unique needs with your preferred vendors, it’s best to ask how frequently the software is updated. Their answer may help you know whether or not they’re committed to developing products.
The scalability of CMMS is its ability to shrink or expand to meet your maintenance requirements. A scalable CMMS may remain practical and efficient when extra demands are put on the system, including storing more data and adding more users. When thinking about the scalability of CMMS, you should also take into consideration the costs involved in the system’s increased usage.
For instance, extra licenses must be bought to accommodate the increasing number of users. If you select on-premise CMMS deployment, extra hardware is needed to give users access from different locations. Additional server space is also required for increased file storage and a larger database.
6. Vendor Credibility
Implementing a CMMS isn’t only about finding the best product, but it’s also about investing with the right vendor. When looking for a CMMS, always check the reputation and reliability of the vendor to know if they have the experience to address possible problems that may arise. You must also consider the number of years they’ve spent in the industry.
The key to achieve success in implementing CMMS and innovating maintenance in your company is proper training. While most vendors do their best to make their products easy to use, you have to bear in mind that one’s computer skill level may vary, so training is crucial.
However, since all vendors offer various forms of training, you should be careful when choosing a vendor whose training matches up with how your team learns. For instance, video tutorials may be viewed at any time of the day, but won’t allow viewers to ask questions.
Now that you’re well-informed about the things to look for in a CMMS, you’ll be able to find the best one that suits your needs. However, you have to take note that most CMMS vendors often highlight only the benefits of their products and hide their drawbacks, hidden costs, and limitations. So, be sure to determine your unique needs and criteria in advance, and make a wise choice.