If you’ve been keeping up with industry news, you’ve probably heard or seen how big of a trend remote working has become over the past few years, especially since the pandemic started.
According to Spectrumwise Managed IT, remote working is likely to become a norm in the business industry. In fact, it’s no exaggeration to say that it’s already become one since 2018, with over 16% of companies worldwide already adopting this framework. But if you’re a part of this 16%, you should know that shifting to remote working isn’t as great as people make it out to be.
Not only will your employees struggle to keep up with the changes, but tech issues will also become more frequent. At this rate, productivity will eventually plummet, which is why you’re here.
Managed IT services can bring several benefits to an organization, and boosting productivity happens to be one of them. So, how does managed IT services do this, exactly?
Your Employees Don’t Have To Stop To Fix IT Issues
A CareerBuilder survey shows that the average employee spends at least 22 minutes every day handling IT-related issues. These issues are wide-ranging and may include the following:
- Freezing computers
- Printer or scanner issues
- Annoying popups
- Old and slow hardware
- Software malfunctions
If these issues regularly happen to your computer systems, your company is essentially losing out on a whopping 95 hours of work every year for each of your workers. It may not be the most impressive number you’ve seen in a while, but it’s definitely a considerable loss in terms of work productivity, especially since it equates to over two weeks of work hours.
One way to solve this particular ‘productivity’ issue is by simply having proactive IT support for your employees. It may be a bit costly, but it’s certainly better than losing out on valuable hours.
Plus, imagine how frustrating it can be to your employees. If you’re lucky, you may even stumble upon managed IT service providers (MSPs) who specialize in preventive maintenance.
Some MSPs Specialize In Preventive Maintenance
Companies operating under the mindset of ‘if it ain’t broke, don’t fix it’ are a dime a dozen. It might be one of the most commonly-used management styles in the industry, but it’s also impractical.
After all, whenever your organization calls for IT support, the time it takes for the IT person/agency to get from their office to yours could’ve been time well spent on other important matters. Moreover, your computer systems are in their most vulnerable state during these periods. You should know well that cybercriminals won’t wait until you fix them.
On the other hand, preventive maintenance aims to prevent issues before they happen. Basically, you upgrade your computer systems with preventive measures until you can leave it alone.
Examples of things you can do to conduct preventing maintenance include:
- Scheduling software updates and patches
- Setting up security measures
- Creating data backups
- Preparing a substitute server
So, what does this have to do with managed IT services? For one, some MSPs specialize in preventive maintenance. If you can find an MSP that operates under this principle, your computer systems are pretty much in good hands, and you no longer have to worry about lost productivity.
If you can’t find such an agency, you can settle for the second-best MSPs–those that operate 24/7.
Most Managed IT Service Providers Are Available 24/7
Preventive maintenance is the peak of a productive workflow. Alas, MSPs specializing in this management style are few and far between, so it won’t be a surprise if you can’t find one.
On the bright side, as long as the MSP operates 24/7, it should be good enough for your goal, that is, to boost productivity. One reason is that these agencies tend to monitor your computer systems 24/7. So, technically, they’re still operating under the impression that if something’s not broken, there’s no need to fix it. But if something in your system does break or malfunction, they can fix it within a few minutes.
Furthermore, since the agency is always around your company (digitally, of course), your provider can offer real-time assistance when any of your employees encounter an IT-related problem.
MSPs Centralize Your Data Into One Place
Apart from the direct involvement of your provider, MSPs can also bring several changes to your computer systems that’ll eventually lead to a boost in productivity. Take centralization, for example.
Data centralization is a procedure wherein you collect all data pertaining to your company, its employees, and customers, and then store it in one location, which is also known as the database. MSPs can make it so that this database is accessible via many access points or only one. Either way, since you can find all the data within one place, it becomes easier and quicker to access it whenever the need arises.
Suppose one of your employees forgot an answer to a particular customer inquiry. Instead of searching their inbox or the group chat, they can easily find the info they’re looking for via the database.
At first glance, it may not seem like such a considerable boost in productivity, but it is. According to a report by McKinsey, employees spend around 1.8 hours every day searching for information. While a database may not eliminate this downtime entirely, it should significantly reduce this amount.
You Can Gain Access To New Technologies
Data centralization isn’t the only technology that MSPs can bring to your company. Most providers also happen to have their hands on several valuable tools and technologies that are as helpful to boosting productivity as databases.
Here’s a look at a few examples:
- Real-time monitoring software
- AI assistants
- Robotic process automation
- Low-code applications
With these technologies, your company can improve its communication lines, streamline workflows, and promote collaboration, all of which can lead to a massive improvement in terms of productivity.
While managed IT services are indeed quite a powerful tool to boost a company’s productivity, it’s not a one-size-fits-all solution. You might be in dire need of IT support but there’s no telling whether hiring an MSP would be the right choice. After all, what works for others may not work for you.
On that note, while this article may have already convinced you to invest in managed IT services, you must still take steps to evaluate whether it’s necessary or if it’s just a luxury.