Making sure that your customers are happy is probably the most crucial thing you can do as a business owner. Making them unhappy is digging your own hole. To keep them satisfied, you need the help of a perfect CRM tool. Not only to maintain better customer relationship, but a good CRM software will also let you organize your customer information better to easily access them whenever you need.
So, we decided to go through some of the best CRM software for small business owners to help them improve their conversions and every aspect of the business. These are the 5 most useful CRM software for small businesses in the United States.
1. Zoho CRM
- Sales meetings
- Project management
- Automate workflows
- Real-time reports
- AI to power the tools
Serving over 150,000 customers spread across 180+ countries all over the globe, Zoho CRM is the best software that can enhance your customer relation. Tons of features such as sales meetings, team member collaborations, customer details management, automation features, real-time reports, smart AI tools, etc. make it the best CRM software on this list. If you are someone located in the US running a small business, Zoho CRM is one of the first tools you should add to your business strategy.
2. Freshworks CRM
- Customer contact management
- Virtual phone
- Integrated email service
- Marketing reports
- Workflow management
Freshworks CRM formerly Freshsales, you could boost your conversions at an unimaginable rate. Freshworks provides a bunch of useful features such as an email service, built-in phone, actionable insights, web forms, chat campaigns, contact management, marketing reports, workflows, etc. Everything you needed in a CRM tool is packed inside this powerful CRM software. The user-friendly interface adds to the features making it the best option after the Zoho CRM tool. When performance is considered, Freshworks surely outsmart the Zoho.
3. Hubspot CRM
- Real-time reports
- Live chat and support
- Customer contact management
- Online forms
- Email marketing tools
For the small business owners in the US, Hubspot CRM is also a honey pot. The tool provides a lot of extremely useful features such as a great insights dashboard, real-time reports, email tracking, live chat, contact management, online forms, etc. Hubspot is the most lightweight CRM tool in this list making it extremely fast compared to any others. The CRM is also available in the free plan with limited features. So, if you want to give it a try before spending money on it, you can do that.
4. Salesforce CRM
- Real-time analytics
- Team collaboration tools
- eCommerce managment
- Integration with other tools
- Mobile-first CRM structure
Salesforce is another great CRM tool for US small business owners. Take your customer relation to the next level with the features such as an inbuilt AI, real-time analytics, eCommerce management, integration with the popular business services, team collaboration, etc. Salesforce CRM is the perfect fit for business owners who want to control their business at their fingertips. The platform is completely optimized for mobile devices. The Salesforce CRM app has everything you need for growing your business to the sky.
5. Agile CRM
- Marketing automation tools
- Email marketing tools
- Landing page builder
- Social media integration
- Helpdesk and ticketing
Agile CRM is an all-in-one CRM tool available for small business owners. The CRM is free to use for up to 10 users with limited features. The features such as contact management, appointment scheduling, project management, marketing automation, social suite, landing page builder, email tracking, helpdesk, ticketing system, and seamless integration with your social media profiles make it a complete CRM suit for your business. The clean and simple UI is very easy to use even for beginners. Last but not the least, a great CRM to consider.