How many times you had to repeat yourself answering the questions your customers ask? Didn’t you wish if there was a way that can reduce the amount of effort you have to put into keeping your customers happy?
Today we are going to introduce a service called The Cloud Tutorial that will help you to avoid repeating yourself answering the questions your customers may have. It will help you to build an advanced online help centre that your customers will love to have. At the same time, it will improve your productivity exponentially.
What is The Cloud Tutorial?
The cloud tutorial is a knowledge base management platform that saves the frequently asked questions and answers to make it easier for the business owners to answer the questions their customers have without even having to interact with them.
So, you can focus on improving other aspects of your business without having to repeat over and over again for the same question from numerous customers. Having a rich index of the help articles as well as answers for the most frequently asked questions will let you help customers with minimum effort and within a matter of seconds.
So, The Cloud Tutorial will have a huge impact on your business productivity and customer relation. Being able to get an answer without having to explain things is something that anyone would love. So, it is a win-win situation for both you, and your customer.
So, The Cloud Tutorial can be considered as a knowledge base. But a better one. Because it is not limited to just a knowledge base software. Alongside providing the basic knowledge base features, The cloud tutorial also provides a bunch of other useful functions that we are going to take a look at in the next section.
Now that you know what is The Cloud Tutorial. So it is time to know what they provide. Here are some of the most prominent features that The Cloud Tutorial provides. Before deciding whether you should go for this service, go through them to understand if it fits your needs.
A complete customer help platform
The cloud tutorial is a complete package to improve your customer relationship with an amazing FAQ page, helpdesk, and SOP. The platform is completely customizable using HTML and CSS. You can also create custom contact forms to make it easier for the customers to reach you.
In order to further increase productivity, you can re-organize them in categories and subcategories. So whenever you need to answer some common questions, all you have to do is browsing through the available content and providing the most suitable piece of content you have already created. No more typing the same thing over and over again.
Add team members
Managing a large customer base is not a one-man job. So you can have your entire team work on improving your customer relationships on this platform. You can add additional team members whenever it is necessary so that they can create articles, organize them, and provide support for your customers.
You can change the rights of the team members to different levels to limit their access to the platform. For example, if you have a dedicated support team separated from those who create the content, you can limit the amount of access those specific members will have.
Customize it your way
The Cloud Tutorial offers a ton of options including a custom domain that will be protected by an SSL certificate. You can customize the entire platform including the pages, as well as the contact forms to make it is your for customers to reach you.
You can also, customize the look and feel of your website by tweaking HTML and CSS options to match the main domain. Trying out different layouts for the pages on the platform is also possible based on the type of content. You can also completely remove the cloud tutorial branding by upgrading your plan to make everything look like your own.
Blindly trusting the newly created articles is a bad idea. So, in the platform, there are tools that you can use to create reports to evaluate the performance of the articles and their helpfulness. You can provide an option for the customers to rate the quality of the articles making it easier to keep track of the bad ones and improve them. You can also get the reports for various aspects of the customer relationship to improve your business further.
Keeping customers happy is one of the most important things every business should be focusing on. Creating a rich knowledge base is the first step to accomplish that. The cloud tutorial helps you to do that with ease.
In addition to that, the service also provides a bunch of other useful features that will help you improve your customer relationships. So, If you are interested in trying something new to improve your business, you can give a try to The Cloud Tutorial. It is free to get started.
The Cloud Tutorial Review
The Cloud Tutorial is a knowledge base management software to help you build an online help center for your business. It does the job pretty well with a ton of useful additional features.