If you are looking for a fully managed hosting for your site that lets you quickly setup new site or migrate existing blog check out KnownHost VPS hosting service. The Web hosting service offers free backups, 24×7 customer support and ultimately free migration support.
The review is unbiased, I personally used and tested KnownHost year ago with thetechhacker. After a hard search in Google, I finally decided to move thetechhacker from GoDaddy shared hosting to KnownHost VPS. In Godaddy shared hosting resources are limited and all are shared including IP address.
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KnownHost Review
After getting huge traffic and decent unique views in thetechhacker, KnownHost VPS is our choice.In the first run, we have chosen the VPS-1 and here are the resources I got.
KnownHost VPS-1 Features
- RAM: 768MB
- Disk Space: 25GB
- Bandwidth: 3000GB (3TB)
Personally, I attracted towards KnownHost is for their free migration support, I don’t have free time for the migration process. Thetechhacker usually sizes more than 2GB at the time of migration and MySql database weighs nearly 80MB.
After taking a VPS-1 plan, I contacted the technical department for the migration process. KnownHost offers email and ticket based customer support.The technical team people are very customer friendly and asked my Godaddy credentials to proceed. But unfortunately, Godaddy Shared Hosting don’t have CPanel support, KH support team can transfer data from cPanel to cPanel dump. I requested the technical team but they promptly unable to process my request.
It is an unexpected experience to me and struggled to move thetechhacker. Here I spent few extra bucks for the migration process. KnownHost has an amazing money-back guarantee policy. According to its terms of service, you can cancel your VPS service within 30 days of the placing order and have the money promptly refunded.
Migration and Experience
Migration takes less than 3 hours time and nameservers usually takes minimum 24hrs to 48hrs time to change throughout worldwide. After the migration, I faced issues while uploading images and plugin installation in WordPress dashboard. Again I contact the help team and they solved the issue within 10 minutes.
But, unfortunately, we disappointed with RAM power. For business users, they need more power or expect higher traffic. In VPS-1 RAM is 768MB, whenever I publish new post server hangs and show “Error Establishing Database Connection”. From my side, I opened the cPanel in error time, here in cPanel also shown the same error and I am unable to take any step. Luckily KnownHost has very good 24×7 customer support and solved the issue within 5 minutes.They restarted the cPanel from their side and the problem is rectified.
In a reply mail by KnownHost customer support executive, he suggested upgrading my plan to VPS-2. The reason behind is MySQL failure due to lack of memory. In their email, I found MySQL may use up to 1.9GB of memory, VPS-1 plan is not so much customer friendly for heavy WordPress users. To overcome the error we moved to VPS-2 plan which supports 2GB RAM which can easily handle WordPress heavy usage. Overall my experience with KnownHost is good and satisfied with their service.
KnownHost Managed VPS Features
- Fully Optimized & Secured
- Free backups
- Datacenter Options: Central (TX)/West Coast/East Coast
- No setup fees or hidden costs
- cPanel, DA, Plesk
- Scalable on demand, with no downtime
- Affordable solutions, 30 day guarantee
Customer Support
As mentioned earlier, KnownHost customer support is satisfactory. The wait time was just two to three minutes, and the representative was very helpful. You can set a different priority level for the support ticket, depending on your site situation you can set critical, high, medium level. For the site down issues, the critical level will get an instant response from the technical team. And also daily you’ll get emails from your host’s cPanel Cron daemon, it is an automated system and shows every maintenance activity done by the host.
VPS Hosting Plans
KnownHost comes with 7 flavors of VPS, which are VPS-1, VPS-2, VPS-3, VPS-4, VPS-5, VPS-6, and VPS-7.
Verdict
KnownHost VPS is an easy-to-use Web host with a lot of features and excellent customer support. It is an excellent managed VPS hosting package for both novice and advanced users.
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