Veego Software has announced the general availability of Veego 2.0, providing ISPs with context-aware, end-to-end visibility and insights that Improve the quality of experience (QoE) for home internet users.
Through the integration of a low impact Veego software agent in the home internet router, ISPs now gain intelligence into the functionality and efficiency connected home
devices and services.
“Veego 2.0 constitutes a leap forward for ISPs, going way beyond the ‘one size fits all’ approach currently considered the state of the art. Now, ISPs can obtain a continuous score of every internet user’s experience based on what influences that user’s enjoyment based on the type of service he is consuming,” explained Assaf Katan, Veego COO. “For example, lag is critical to gamers but less so to video conference. Low resolution on a phone call isn’t as bad as a low resolution on a 65″ TV.”
Context-aware Veego 2.0 continuously monitors and scores every user’s Quality of Experience (QoE) from each session. The software uniquely takes into consideration the factors that are crucial to each type of service and their effects on Customer Experience (CX).
When the QoE score of any session falls to an unacceptable level, Veego 2.0 automatically identifies the the problem analyzes it’s root-cause end-to-end and either resolve it automatically or passes the analysis to the ISP Customer Care Center for support.
Veego 2.0 also provides Proactive Care, the ability to recognize subscriber frustration as it happens. ISPs are able to proactively engage the customer over multiple channels (smart app, chat, SMS, phone calls, etc.), preempting dissatisfaction and churn. Subscribers feel taken care of and protected by their caring ISP who is vigilantly watching over their internet connection.
The solution also generates vast demographic, device, service, usage, performance, event, Customer Experience, and other data for valuable analysis across the subscriber base, enabling ISPs to understand usage profiles and trends, identify homes that are “in good shape” and those that are “suffering,” segment target audiences, and much more.
Veego 2.0 is commercially available to ISPs who are invited to contact Veego to try out or upgrade to the new version by visiting www.veego.io.