Customer support is an important aspect of an organization. The way you respond to the queries of your customers could leave an everlasting impression on them. Even in the age of messaging and real-time chat, many customers often prefer talking to a real human being to get their issues addressed.
However, managing customer support over the telephone is a tedious task and it often becomes a hurdle for growing companies. For organizations, telephone support is a time-consuming task and requires investment to set up the infrastructure and recruiting manpower to establish a reliable customer support system.
You can make this tedious task smooth with the help of a call center software. An effective call center software not only supports your customer care representatives but also makes the entire process smooth. If you are in the market for a call center software, we have picked the best you can find out there. Here is a list of 10 best call center software that you can choose from.
Best Call Center Software
1. Bitrix24
When it comes to choosing the best call center software, you need to make sure that it integrates with your CRM effectively and is omnichannel to log call details of the customers that call you. Bitrix24 ticks all the boxes for a decent call center software.
The software offers omnichannel services like phone support, live chat, and email. Bitrix24 also offers a package of on-premise solution for organizations that want to host theirs on their own storage. It is a free call center software including rentable telephone lines and a highly efficient CRM system. If you have a budding organization, Bitrix24 should be your ideal choice for a call center software.
2. Zendesk Talk
Zendesk Talk is a popular name is the call center software list. It offers software made to help you handle your customers in a manner that everything is logged without any loose end. Zendesk’s call center software features a simple and easy to use interface which is why more than 81,000 organizations use it to cater to their customers.
A representative can easily track the status of raised tickets. The software also gives an option to customers to check the status of their raised tickets. Zendesk’s call center software also offers customized solutions with your company’s branding and theme. Their plans start from $19 and the enterprise edition of the software goes up to $89.
3. TalkDesk
TalkDesk is a call center software specially designed for enterprises. Its robust set of features enable companies to manage phone support efficiently. TalkDesk comes with a set of industry-specific security features to help you set up the entire process as per the niche of your business.
If you have large scale operations, TalkDesk has ample tools to help you manage things smoothly. The software integrates easily with different CRM platforms and its personalized set of tools are easy to manage even for your customer support representatives. You can request a demo to get pricing of the software.
4. Five9
Five9 brings a complete package of call center software with its features specially targeted at enterprise businesses. Some of the worth mentioning tools of Five9 are predictive dialing, computer telephony integration, ACD intelligent call routing, and workforce management tools.
It allows organizations to offer exceptional inbound call center services to its customers. The CTI screen pops up to inform representatives about the history of customers. The software also comes with firewalls and intrusion prevention to make it secure. Five9 has variable pricing depending upon the features you opt for.
5. Dixa
Dixa is a call center software that runs entirely in your browser. Packed with features like caller recognition, advanced call distribution algorithm, option to prioritize certain numbers, blind and assisted transfers and intelligent routing, Dixa is a game-changing call center software for large organizations looking forward to setting up an efficient and reliable customer support system.
Dixa’s neat and user-friendly interface allows agents to focus on customers rather than the software. The software also comes with the support for live chat, email, and a messenger. You can request a demo of Dixa by visiting their official website.
6. Genesys PureCloud
Genesys PureCloud is an all-in-one cloud-based call center software that offers a complete solution to all your call center needs. It is intended to make the process of omnichannel interaction between customers and representatives smooth and efficient to handle.
Genesys PureCloud has some excellent set of features including workforce management, call recording, integration with CRM, reporting and analytics tools for agents and tools to gather surveys from customers. This call center software is used by more than 1,400 companies in over 100 countries which is enough to validate its credibility.
7. Zoho Desk
Zoho is a popular name offering software suite containing spreadsheet, project management and invoicing and their call center software is equally popular. Zoho Desk offers a comprehensive call center software with support for the phone call, live chat, email, SMS, and social media.
The software has the capability to let customer care representatives head assign calls to different departments, record outgoing, and incoming calls and also features an interactive voice response system. You can try Zoho Desk’s enterprise plan for free as a free trial and then decide whether the software fits right in your requirements or not.
8. ServiceCloud
ServiceCloud is a call center software developed by Salesforce, an America based cloud software company that is popular for offering a CRM software. ServiceCloud brings a lot of features for a call center software to automate your customer handling process. It is a highly customizable software with options to track entitlements and service contracts.
The software is offered with the aim of increasing agent productivity and improve the rate of customer satisfaction. In terms of customizability and features, ServiceCloud is one of the best call center software that you can choose. You can get your hands on the software for free under their free trial. Otherwise, the software costs $75 per month.
9. Avaya Contact Center
Avaya Contact Center is deployed by a majority of Fortune 100 companies to improve their customer support department. Avaya Contact Center has been in the communication industry for a long time and the reason why it sustained the features it offers.
Their standard platform comes packed with a lot of features like advanced desktop analysis, high-quality VoIP softphone, and the ability to integrate the software with your existing call center infrastructure. Avaya offers multiple call center software. You can choose one according to your requirement.
10. Exotel
Exotel’s cloud-based call center software efficiently manages your inbound, outbound and combination of customer calls. The software offers features like multi-level IVR, real-time notifications, unlimited channels, call recording, visual drag-drop APIs, call analytics, automatic calls and messages and many more.
Exotel’s cloud call center software offers a scalable solution to organizations with advantages like no installation cost, quick setup, real-time updates, and in-depth reporting. The software comes with a 15-day free trial and you can also get a customized plan specially built for your business.
We hope that our list of best call center software must have helped you choose the right software for your business.